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VIGIL GLMAnswered by the person who builds itEmail us

Contact

Reach a person.

One address reaches the person who builds and runs VIGIL GLM. Most mail gets a real answer within a day or two.

Email [email protected] No phone line. No ticket queue. You write to a person.

RESPONSE TIMES

  • Support and billingwithin 1–2 days
  • Bug reportssame week
  • Security reportswithin 24 hours

Business hours are Australian. Weekends wait for Monday.

  • Support and accounts

    Sign-in trouble, billing questions, plan limits and anything about the Android and Linux apps, including the downloads.

  • Bugs and feedback

    What you did, what you expected, and what happened instead. Screenshots help. Rough edges are worth reporting.

  • Privacy questions

    What is collected and who processes it is spelled out in the privacy policy; ask about your own data any time.

Found something that looks like a security problem?

Email the same address with details and steps to reproduce it.

What to send

The steps to reproduce the issue, what you could reach or change, and anything you would want to see fixed. A rough note is enough to start.

What happens next

A real reply within a day. Please give a reasonable window to fix it before publishing, and say whether you want credit. Real reports get a straight answer and a fix, not a form letter.

For automated tools

A security.txt file lists the same contact in the standard place scanners look.